NYCMedics is a New York based global disaster relief and health organization, specializing in the deployment of highly trained and motivated clinical and global health staff and volunteers in the wake of natural disasters and complex emergencies. Founded in 2006 in response to the devastating Southeast Asia Earthquake, NYCMedics has repeatedly and consistently been among the first to respond to large scale international disasters.
Since our start in 2006, NYCMedics has grown from our founding team of 13 volunteers to the expansive international organization and infrastructure that exists today with a network of over 350 volunteer medical professionals, a small but dedicated staff, and a board of directors. We have expanded our programs to include prehospital systems development and have worked in Kenya, El Salvador and Iraq to improve infrastructure and access to local Emergency Medical Systems in the hopes of increasing the availability and quality of essential services.
To date we have been able to help over 38,000 people in need worldwide thanks to our commitment to our mission and values to provide help to otherwise inaccessible populations in-need through efficient and effective use of resources.
The Country Director will be responsible for the overall coordination and strategic direction of NYCMedics project that oversees the entire patient referral process from presentation at front line medical facilities through to referral hospitals and interfacility transports. This position will provide leadership and supervisory management of NYCMedics Yemen office and operations, pursuing outcomes identified in the country strategy action plan to deliver high-quality, cost-effective programming results at high levels of accountability. The Country Director will be NYCMedics principal representative to the government, UN, donors, international and local NGOs and the media and is expected to respond effectively to a constantly changing environment with responsive and impactful humanitarian programs implemented directly and with other stakeholders.
Success in this position requires an individual with exemplary leadership abilities who deploys strong communications and interpersonal skills effectively. The successful candidate will enjoy developing networks to build partnerships and diversify program resources. Given the operating environment, the Country Director is expected to be well versed in and attentive to security and risk management.
Reporting to the Executive Director, the Country Director receives support from headquarters staff in the areas of human resources, program implementation, new business development, safety and security management, accounting/finance, operations management and external affairs. The Country Director directly supervises approximately 20 expat and national staff positions and will work closely with the MOH, WHO, Health Cluster and other relevant clusters and stakeholders as necessary. Specific responsibilities for the role may include, but not be limited to, the following:
Leadership and Representation
- Provide clear leadership to ensure quality implementation organized around operational outcomes and priorities.
- Oversee and manage all matters related to human resources, finance, procurement, grants and contracts, security, legal and donor compliance.
- Manage and provide day-to-day programmatic, operational, and strategic guidance to program staff and partners.
- Ensure individual and team performance standards and accountability.
- Ensure country operations are in compliance with host government rules and regulations regarding registration, taxation, payroll/human resources, and reporting.
- Oversee the development and/or updating of country program specific policies for personnel, finance, administration and security and assure compliance with and respect for local law, customs and traditions.
- Ensure compliance with NYCM policies and procedures.
- Manage and foster amicable working relationships that result in strong representation with Government authorities at all levels, the WHO & UN, NGOs and other relevant stakeholders
- Ensure that NYCMedics remains a partner of choice for major international donors.
- Develop and maintain a high level of understanding of donor priorities and planned funding.
- Seek out and pursue opportunities to raise the profile and work of NYCM, its partners, and the needs of the people we serve.
- Maintain a leadership role in efforts to improve humanitarian response coordination.
- Maintain open and professional relations with colleagues, promoting a strong team spirit and ensuring resources to enable staff to perform successfully.
- Ensure effective, transparent use of resources in compliance with NYCM policies/procedures.
- Ensure that staff comply with donor regulations for all projects funded by restricted grants.
- Maintain effective and coordinated budget monitoring processes and cash flow.
- Draft technical and financial reporting as required by HQ and donors.
- Coordinate with HQ on country office financial and budget management and monitorin
- Build and maintain operational systems that ensure proper administrative support for programs, as well as segregation of duties between finance and operations.
Strategic Direction, Program Quality and Growth
- Ensure program quality through consistent use of rigorous assessment, design, proposal review processes and comprehensive monitoring and evaluation.
- Remain current on national and regional issues impacting the country program and partners and develop responsive strategies to ensure NYCMedics mission can be carried out appropriately in rapidly changing contexts.
- Identify opportunities for appropriate expansion and growth of programs supported by the acquisition and investment of financial and human resources.
- Ensure timely drafting and submission of competitive concept notes, proposals and budgets.
Safety and Security Management
- Take primary responsibility for overall management of all security issues, including staff adherence and appropriate response to emergency situations as they arise.
- Create and maintain a culture of safety and security throughout the country program.
- Ensure routine trainings and briefings are carried out to prepare all program staff for security incident prevention and response.
- Keep security, evacuation and contingency plans current and easily accessible to country program staff.
- Maintain close coordination and communication with HQ on safety and security concerns and evolving issues that could adversely affect NYCM staff, volunteers, constituents or operations.
Staff Performance Management and Development
- Supervise and mentor direct-report staff, including communicating clear expectations, setting performance objectives, providing regular and timely performance feedback and leading documented semi-annual performance reviews.
- Oversee the management, coaching and development of national and international staff to build a cadre of skilled, committed and motivated personnel.
- Promote and monitor staff care and well-being. Support appropriate interventions in response to identified staff care needs.
- Model and encourage active practice of the principles of professional conduct
- Maintain a healthy and empowering office environment that encourages open, honest and productive communication among NYCM project team and with partner organizations.
- Maintain open communications with headquarters at all times.
NYCMedics staff must adhere to the values and principles outlined in the NYCMedics employee handbook, the ICRC Code of Conduct and the humanitarian principles.
REQUIRED SKILLS & EXPERIENCE
- Minimum of 12 years of international work experience ideally in the INGO/NGO sector, of which at least 5 years at a Managerial level of multi-site, multi-sectoral operations in a complex operating environment
- Master’s Degree or equivalent post-graduate qualification in a relevant field (or 15+ years’ relevant work experience in lieu of the advanced degree).
- Excellent leadership and management skills and demonstrated experience of managing teams of 15 or more staff members in a participatory style.
- Experience building personal networks at a senior level, resulting in securing new opportunities for the organization
- Extensive representation and fundraising success, including prior experience with UN, European, US and international donors
- Experience managing security in a complex and rapidly changing security context
- Proven ability to negotiate and work with partner organizations.
- Experience with organizational capacity strengthening and partnership building helpful
- Demonstrable understanding of managing budgets, financial reporting and grant writing
- Established capacity to deal with ambiguity in stressful situations
- Ability to respond to multiple priorities in a timely manner, producing high-quality outcomes
- A keen understanding of political complexities in sudden onset disasters or conflict environments
- Fluency in English required; Arabic an asset
- Ability to work and live in insecure environment while maintaining a positive attitude
- Strong interpersonal, communication and teambuilding skills.
- Strong operational and logistical management.
- High level of maturity and cultural sensitivity.
- Knowledge of the political, economic and social context of Yemen
- Strong computer skills in MS Word, Excel, PowerPoint and Email applications.
LIVING CONDITIONS / ENVIRONMENTAL CONDITIONS
This position will be based in Aden, Yemen, with at least 50% travel to partner and stakeholder facilities in insecure or austere environments, within and outside of Aden to perform site visits and facility assessments. Strict adherence to NYCMedics security policies and procedures will be required as will respect for local cultural norms and traditions. Security conditions in the country are variable, with a range of violence and insecurity, requiring close monitoring and vigilance. Candidates must be able to work in a volatile, constantly changing environment with energy, transportation and communication challenges.
CONDITIONS OF EMPLOYMENT
Employment is contingent upon project funding
Status: Independent Contractor
Start Date: Immediate
Duration: up to12 months, with possible extension
Location: Aden, Yemen with travel to other districts
Salary: Salary defined by the NYCMedics salary grid; commensurate with experience
Accommodations: NYCMedics Guesthouse
Travel Expenses: International flights provided; visa process supported by NYCMedics
R&R: International flights provided by NYCMedics
NYCMedics is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.
If you believe that you have the qualifications and skills to excel in this position, please send a copy of your CV and a cover letter to firstname.lastname@example.org. Email subject: CD/Yemen
- Employment is contingent upon project funding.
- Selection will be made on a rolling basis.
- Only those candidates who are short-listed for interviews will be notified.
For more information about NYCMedics visit www.nycmedics.org