Aden,Yemen_As a Trauma Referral System Coordinator, you will be responsible for NYCMedics project that oversees the entire ambulance referral process from patient presentation at facilities located within the militarized zone through to patient delivery at secondary and tertiary facilities, including interfacility transfers.
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Job Description



NYCMedics is a New York based global disaster relief and health organization, specializing in the deployment of highly trained and motivated clinical and global health staff and volunteers in the wake of natural disasters and complex emergencies.  Founded in 2006 in response to the devastating Southeast Asia Earthquake, NYCMedics has repeatedly and consistently been among the first to respond to large scale international disasters.


Since our start in 2006, NYCMedics has grown from our founding team of 13 volunteers to the expansive international organization and infrastructure that exists today with a network of over 350 volunteer medical professionals, a small but dedicated staff, and a board of directors. We have expanded our programs to include prehospital systems development and have worked in Kenya, El Salvador and Iraq to improve infrastructure and access to local Emergency Medical Systems in the hopes of increasing the availability and quality of essential services.


To date we have been able to help over 38,000 people in need worldwide thanks to our commitment to our mission and values to provide help to otherwise inaccessible populations in-need through efficient and effective use of resources.



As a Trauma Referral System Coordinator, you will be responsible for NYCMedics project that oversees the entire ambulance referral process from patient presentation at facilities located within the militarized zone through to patient delivery at secondary and tertiary facilities, including interfacility transfers. This will include implementation and management of a 24/7 call center, both real-time coordination and broader strategic coordination and management of all ambulance transfers and prehospital care services in NYCMedics area of operation. You will also oversee human resource development and management of call center staff, assist with ambulance staff training and implementation of an ambulance incentives program. The overall objective of this position is to develop and implement an integrated referral system that harmonizes the ambulance transfers process in effort to improve coordination and operational capacity of ambulance services and improve medical outcomes of patients.


Trauma Referral System Coordinators will report to the NYCMedics Country Director and will be an intricate part of the project team. You will work closely with MOH, WHO, the Trauma Working Group, Health Cluster and other relevant clusters and stakeholders as necessary. Specific responsibilities for the role may include, but not be limited to, the following:


  • Develop, implement and oversee the patient transfer and referral system from patient presentation at forward located facilities through to patient delivery at secondary and tertiary facilities, and interfacility transfers between secondary care and tertiary care facilities.
  • Identify and monitor patient referral pathways
  • Implement and manage a 24/7 referral call center operations
  • Real-time coordination and broader strategic coordination and management of all ambulance and prehospital care services including troubleshooting delays or roadblocks in the patient referral pathway
  • Work closely with the Prehospital Care Coordinator to supervise patient transports; maintain communication with ambulance personnel as necessary
  • Develop and oversee prehospital care clinical standards and referral system SOPs
  • Human resource development including training and management of call center and ambulance staff.
  • Evaluate policies, procedures and performance improvement activities
  • Assist with the planning, placement and movement of TSPs
  • Assist with implementation and adherence of minimum clinical standards for TSPs, including assisting TSPs with any necessary quality improvements
  • Frequent and routine site visits to TSPs and other participating stakeholders for subjective and objective assessments
  • Develop and maintain a real-time service and capacity matrix of trauma and medical care providers and facilities
  • Assist with the implementation of an ambulance incentive program
  • Collect and manage data from pre-hospital care sites and ambulance transfers
  • Data extraction and analysis from medical documentation chart review, and reporting of data analysis to the assigned WHO focal point
  • Establish a presence of leadership and develop effective working relationships
  • Work collaboratively with the WHO, MOH, and the various stakeholders operating emergency medical and trauma care facilities and other stakeholders participating in the patient referral pathway
  • Actively seek to improve services and overall project output; offering new and different options to solve problems or meet project needs and implementing corrective actions as necessary
  • Daily/weekly operational updates and reporting


NYCMedics staff must adhere to the values and principles outlined in the NYCMedics employee handbook, the ICRC Code of Conduct and the Humanitarian Principles.



  • D. degree or equivalent with a master’s degree in Public Health or equivalent professional experience preferred; Emergency Medicine Global Health fellowship or EMS fellowship with international experience preferred.
  • Clinical experience in emergency medical care and prehospital care services
  • Board certification in Emergency Medicine or General Surgery with Qualifications in Trauma Surgery.
  • Minimum 5 years’ experience in humanitarian and/or disaster response; at least 2-3 years of working experience in volatile, insecure environments preferably in the Middle East
  • Experience in project coordination, including management and training national personnel in health systems development
  • Ability to train, mobilize, and manage international and national staff
  • Strong analytical, problem-solving, and conceptual skills
  • Ability to proactively build relationships with various stakeholders
  • Ability to manage priorities effectively
  • Flexibility, resiliency and ability to multitask under pressure
  • Ability to work well in unstable and frequently changing security environments
  • Proven ability to work creatively and independently both in the field and in the office
  • A keen understanding of political complexities in conflict environments; Yemeni context an asset
  • Advanced proficiency in written and spoken English; Arabic language skills and cultural familiarity with Muslim countries an asset
  • Ability to work and live in insecure environment while maintaining a positive attitude



This position will be based in Aden, Yemen, with at least 50% travel to partner and stakeholder facilities in insecure or austere environments, within and outside of Aden to perform site visits and facility assessments. Strict adherence to NYCMedics security policies and procedures will be required as will respect for local law and cultural norms and traditions. Security conditions in the country are variable, with a range of violence and insecurity, requiring close monitoring and vigilance. Candidates must be able to work in a volatile, constantly changing environment with energy, transportation and communication challenges.



Status: Independent contractor

Start Date: Immediate
Duration: up to 12 months, with possible extension

Location: Aden, Yemen

Salary: Salary defined by the NYCMedics salary grid; commensurate with experience

Accommodations: NYCMedics Guesthouse

Travel Expenses: International flights provided; visa process supported by NYCMedics

R&R: International flights provided by NYCMedics

NYCMedics is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.


If you believe that you have the qualifications and skills to excel in this position, please send a copy of your CV and a cover letter to Email subject: TRSC/Yemen



  • Selection will be made on a rolling basis.
  • Only those candidates who are short-listed for interviews will be notified.


For more information about NYCMedics visit


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